At Shop Lana Del Rey Merch, we want every customer to have a smooth and enjoyable shopping experience. If there is a problem with your order, please contact us and we will do our best to help.

Return Eligibility

We accept return requests for eligible items within 14 days of delivery.

To be eligible for a return:

• The item must be unused and unworn.
• The item must be in its original condition.
• The item should not be washed, damaged, or altered.
• The item should be returned with its original packaging when possible.
• You must provide your order number and details about the reason for the return.

Items that do not meet these conditions may not be eligible for a refund or replacement.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number
• A short description of the issue
• Clear photos of the item and the problem
• Photos of the packaging if the package arrived damaged

Our team will review the information and provide the appropriate solution, which may include a replacement or refund.

Wrong Size or Change of Mind

If you ordered the wrong size or simply changed your mind, you may contact us within 14 days of delivery to request a return.

Return shipping costs for a change of mind, incorrect size, or ordering the wrong item are generally the customer’s responsibility unless the item was sent incorrectly or has a confirmed defect.

We recommend checking the product information and size details carefully before placing your order.

Refunds

Once your returned item is received and inspected, we will review your request.

If the return is approved, the refund will be issued to your original payment method.

Please allow some additional processing time for your bank or payment provider to show the refund in your account. The exact time can vary depending on the payment method and financial institution.

Exchanges

If you need a different size or replacement item, please contact us before sending anything back.

Depending on product availability, we may offer an exchange or another suitable solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been worn, washed, or damaged after delivery
• Items that have been altered or customized
• Items returned after the applicable return period
• Items without the required order information
• Gift cards, where applicable

How to Request a Return

To start a return request, please contact our customer support team with your order number, product name, and reason for the return.

For damaged, defective, or incorrect orders, please include clear photos so we can review the issue quickly.

Please do not send an item back before contacting us and receiving return instructions.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible after placing the order.

We cannot guarantee cancellation once an order has entered processing, production, or shipping. If the order has already been shipped, you may need to follow the applicable return process instead.

Refund Processing

After an approved return has been received and inspected, we will process the applicable refund.

Refunds are normally returned to the original payment method used when placing the order. Shipping charges may not be refundable unless the return is due to an error on our part, such as receiving the wrong item or a confirmed defective product.

Contact Us

If you have any questions about a return, refund, exchange, or damaged order, please contact us with your order details.

We are here to help make your Shop Lana Del Rey Merch experience as simple and comfortable as possible